Know Before You Go

COVID-19 Safety Plan

CVS Tours is excited to be back welcoming passengers onboard our signature Butchart Gardens Express Tour!

The health and safety of our passengers, staff and community continue to be our top priority as we begin to restart services. As such, the return of our operations will not be a “return to normal”. We have implemented several new health and safety procedures that reflect those approved by WorkSafe BC, Transport Canada, and the Provincial Health Authorities. We will continue to move cautiously forward as we navigate through this difficult time, keeping all those who have been affected close at heart and with gratitude towards all those who have been working tirelessly to help BC flatten the curve.

Click here to see our full COVID Safety Plan..

What you need to know

We will be offering our CVS Butchart Gardens Express Tour again starting Friday, July 3rd, 2020.

Our new hours of operation will be as follows:

Kiosk (located in front of the Fairmont Empress Hotel): Friday – Sunday 10:00am – 3:30pm

Office Hours

  • Monday – Wednesday – Closed
  • Thursdays – 9am – 5pm
  • Fridays – Sunday – Limited access to phone and emails.

Bus Schedule

Operating weekly Friday through Sunday
Depart Empress HotelArrive at Butterfly GardensArrive at Butchart GardensDepart Butchart GardensArrive at Empress Hotel
11:00am11:35am11:40am3:00pm3:40pm
12:35pm (pick up only)

Payment Options

At this time, we will no longer be accepting cash payments at our kiosks. Payment can be made via debit or credit cards and our machines are equipped with tap purchases to a max. of $250 dollars for Credit Cards and $100 for Debit. Tickets can also be purchased on our website at www.cvstours.com. Vouchers from third party sellers (ie. TripAdvisor, Harbour Air, Clipper Vacations) will continue to be accepted at our kiosk.

PPE/Masks

As per Transport Canada and the Provincial Health Authorities, it is our recommendation that all passengers be equipped with and willing to wear a face mask/covering when unable to keep a 2-meter (6 foot) distance between others.

Social Distancing

To maintain an appropriate distance between passengers, we will be spacing out seating on our buses with 1 person per row or 2 from the same household. It is also our recommendation that passengers sit on the top deck of the bus to allow for optimal air circulation. We also ask that you please respect the appropriate spread out sidewalk markers while waiting in line at our kiosk to maintain a social distance.

Food and Drink

Currently, we ask that all passengers refrain from bringing any food or beverage items on the bus. We reserve the right to ask that any passengers safely and appropriately dispose of their items before entering the bus.

Loading and Unloading

We ask that all passengers please load and unload using the rear door of the bus. Upon arrival at each stop, please stay seated until instructed to exit the bus at each of our stops.

COVID Screening Questions

CVS Tours and Butchart Gardens reserve the right to screen passengers for symptoms of COVID-19 using a series of questions (see below for an example). Passengers will be denied boarding if they answer yes or refuse to answer any screening questions. Passengers who display symptoms will be refused transportation and referred to the provincial government self-assessment tool, consistent with Transport Canada COVID-19 travel restrictions.

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order?

Visiting Butchart Gardens

Please note that you are visiting The Butchart Gardens at your own risk.
Visitors will be asked the following questions before being admitted to The Gardens:

  1. Have you experienced cold or flu-like symptoms within the last 14 days?
  2. Have you been in close contact with anyone else who has had these symptoms in the last 14 days?
  3. Have you travelled outside of Canada in the last 14 days?
  4. If you have travelled outside of Canada, have you quarantined in Canada for 14 days?

If you are unable to answer any of the questions satisfactorily, we will be unable to admit you and you will be asked to return to the bus.

Learn more about your visit to Butchart Gardens